Welcome to Elegante Hair Studio!
At Elegante Hair Studio, we value your time and ours. We understand that sometimes, unforeseen circumstances can arise that may require you to cancel or reschedule your appointment. Therefore, we respectfully request at least 24 hours notice for appointment cancellations.
A no-call/no-show is when a client misses an appointment without cancelling. In this case, we will charge the client a 20% of the scheduled services or $100 fee, whichever is greater.
If you are late more than 15 minutes for your service, we will do our best to accommodate you. However, if we are unable to complete the full service within the remaining time, we reserve the right to reschedule your service to another time to ensure that we can provide quality service to all of our clients.
Services: We do not offer refunds for completed services. If you are unsatisfied with your service, please let us know within 48 hours, and we will do our best to make it right.
Gift Cards: Your gift card balance can’t be transferred to other accounts, used to buy other gift cards, or, except as required by law, redeemed for cash. Gift Card value does not expire. Gift Card cannot be returned. Gift Card cannot be redeemed for cash.
Products: All product sales are final. Refunds will only be given for defective or damaged products. All refunds will be credited to your original form of payment. Product(s) returned after 30 days, will be received as an eGift card.
Deposits only go toward the appointment or service that the deposit was made for. This will not include products or other services. If you cancel your appointment, the deposit will be forfeited except in the case of rescheduling. All deposits are non-refundable.
Thank you for choosing our salon! We look forward to serving you.